Privacy Policy

1. Information we collect

Vivon may collect the following:

• Account: When you sign in with Google or Apple — your name, email, profile picture.
• Communications: Messages are processed to operate the app. Video and voice calls are transmitted in real time.
• Device / technical: Device model, OS version, app version, language settings, connection data.
• Usage: General usage information for operating and improving features.
• Approximate country: Derived from your IP address at registration for legal/regional compliance. No precise location is stored.

2. Camera and microphone

Vivon requires camera and microphone access for video and voice calls. These are only active during a call when you use them. Vivon does not activate them in the background.

3. Storage of calls and messages

Video and voice calls are transmitted between participants in real time and are not recorded or stored on our servers. Messages may be temporarily processed for delivery. We do not use communication content for advertising or profiling.

4. How we use information

We use collected information to:

• Provide video, voice, and messaging services
• Create and manage your account
• Maintain the security and quality of the service
• Resolve technical issues and improve the app
• Comply with legal, accounting and tax obligations

5. Third-party services

Vivon uses the following third-party providers, each with their own privacy policy:

• Google Sign-In and Apple Sign In — authentication
• Payriff — payment processing (card data never touches Vivon servers)
• Cloudflare — WebRTC media relay (TURN)
• Sightengine — on-device moderation of live video for safety
• MaxMind GeoLite2 — offline country lookup at registration
• Firebase Cloud Messaging — push notifications

6. Data sharing

We do not sell your personal data. Information may only be shared: with providers necessary to operate the service; when legally required; or with your consent.

7. Children's privacy

Vivon is intended for users aged 18 and older. We do not knowingly collect data from anyone under 13. Any account discovered to belong to a minor is deleted immediately.

8. Your rights & account deletion

You can delete your account and all associated data at any time from the app: Profile → Settings → Danger zone → Delete account. After a 30-day grace period, the deletion is final.

If you cannot sign in, request deletion by email at contact@vivon.ink. Full details on the Delete account page.

9. Data retention after deletion

After your account is permanently deleted, we retain only a minimal record required by law:

• Payment / transaction records — kept for the period required by applicable tax and accounting laws. Personal identifiers are anonymised on our side.
• Moderation records — if the account was banned for a safety reason, a minimal record (user id, reason, date) is kept to prevent re-registration.
• Aggregated / anonymised analytics that cannot be traced back to you.

10. Changes

We may update this policy from time to time. The revision date is shown at the top.

Contact

Email: contact@vivon.ink