Payment & Refund Policy

1. Payment methods

Vivon Gems can be purchased using:

• Visa and Mastercard bank cards via our payment provider Payriff
• Google Play billing on Android
• App Store billing on iOS

Vivon does not store your card number, CVV or expiry date. All card data is handled directly by a PCI-DSS certified payment provider.

2. Currency and taxes

Prices, the transaction currency and all applicable taxes are shown before purchase.

Payments made through Google Play or App Store follow the currency and tax rules of the respective store.

3. Prices — Gem packages

The current gem package prices are shown on the pricing page and on the Gem store inside the app. Prices are displayed in ₼ with taxes included at the moment of purchase.

Vivon may adjust prices from time to time. Any change applies only to purchases made after the change; already-purchased gems keep their value.

4. Delivery of gems

Gems are delivered instantly to your wallet after a successful payment confirmation from Payriff / Google Play / App Store. Delivery is fully automated and normally takes a few seconds.

If your payment is charged but your wallet is not credited within 30 minutes, please contact us at contact@vivon.ink with the order number — we will investigate and either credit the gems or issue a refund.

5. Right of withdrawal (7 business days)

You have the right to request a full refund within 7 business days after purchase, without providing any reason, as long as the purchased gems have not been used (fully or partially).

"Used" means the gems were spent on a video call, voice call, message, gift, or any other paid feature.

To request a refund within this period, email contact@vivon.ink with:

• Your account email
• The order number or payment receipt
• The reason (optional)

Approved refunds are returned to the original payment method within 5–10 business days, depending on the bank.

6. Non-refundable cases

The following purchases are not refundable:

• Gems that have already been spent (fully or partially) on any paid feature — the unused remainder is not refundable either
• Purchases made more than 7 business days ago, unless the service was materially defective
• Purchases refunded due to fraudulent activity or violation of our Terms of Service

For purchases made via Google Play or App Store, refund requests must be submitted through Google / Apple; Vivon cannot process those refunds directly.

7. Cancellation of orders

Because gems are delivered instantly on successful payment, orders cannot be cancelled after payment is confirmed. If the payment fails or is cancelled on the Payriff page before confirmation, no charge is made and no gems are delivered.

8. Chargebacks and disputes

If you dispute a Vivon charge with your bank, we strongly recommend first contacting us at contact@vivon.ink — most cases can be resolved within 24 hours.

Accounts that repeatedly initiate chargebacks in bad faith ("friendly fraud") may be suspended in accordance with our Terms of Service.

9. Contact for payment issues

• Email: contact@vivon.ink